The RCC protocol is available on AppWebsocket connections to innovaphone PBX objects, if the object is enabled for the RCC api.

The protocol allows the monitoring of users based on group configuration or based on explicit configuration, which can be deployed in config templtes. For monitored users all calls are indicated

For the monitored users call control functions are available, including call initiation, call connect, forwarding, transfer, hold, retrieve, park and more.

The protocol is designed based on the PBX SOAP API

General structure

{
    "api": "RCC",
    "src": string,
    "mt": string,
}

api: To address this interface the value "RCC" has tp be used for the api property
src: The AppWebsocket src mechanism is supported on the interface. So a src property may be used
mt: The message type identifies the requested operation

Operations

Operations are perfored with a message exchange with message sent to the PBX wit a mt identifying the operation and a result message, with the same mt but "Result" added. For example Initialize/InitializeResult. The src property from the original message is sent back in the Result message

There are messages sent assynchronously from the PBX. These messages end on "Info". Such messages are only sent if requested by a operation initiated by the application. The src property in these messages is set to the src sent in the requesting message.

Initialize

This operation is used to monitor which users are visible to the applications. There are two modes available.

Users by group: This mode is set by sending the boolean property "grp" set tru true in the Initialize message. All users which are members in groups, in which the object used to connect to the PBX is active member, are visible.; Visible members are automatically sent before the InitializeResult message and update are sent whenever the users or groups are changed afterwards.; This mode is useful for a limited number of users, e.g. 50
Users by explicit configuration: This mode is available, if an App object is used to connect to the PBX. All users which have configured access to this App are visible.; All users are sent before the InitializeResult message. Only a limited number of users is sent within one timer tick of 20ms. By default this limit is 50. Because of this updates to users may already sent while the initial list is still transmitted.

Properties

grp:bool: Switches on the users by group mode in case of an App object
limit:integer: Limits the number of users sent with a 20ms timer tick. Maximum is 50.
calls: If set to true, all PBX calls are inicated using the messages "CallAdd", "CallDelete" and "CallUpdate". This option is only availabe on AppWebsocket conections to an App Object so that not any user can read all PBX calls.

Devices

Retrieve the list of devices of a given user

Properties

cn:string: common name of the user

Result

devices:[device]: Array of the devices.

UserInitialize

Start monitoring of a user

Properties

cn:string: common name of the user
xfer:bool: Monitor transfered calls as well
disc:bool: Clear calls to phone with DISC instead of RELEASE. This way the call remains active as long as the phone is not onhook.
hw:string: Select a specific device to monitor

Result

user:integer: The handle which can be used for the other User... requests.
prefixIntl:string: Prefix to be used to dial an international number from this node, including any trunk prefix
prefixNtl:string: Prefix to be used to dial a national number from this node, including any trunk prefix
prefixSubs:string: Prefix to be used to dial a subscriber number from this node, including any trunk prefix
area:string: Area code to be assumed for the user
country:string: Country code to be assumed for the user
mobile:object: If hw identifies a mobile endpoint, this is a object with the information about the mobile endpoint

CallInfo

This message is used to sent updates for calls

user:integer

Handle of the user

call:integer

Handle of the call

conf:string

Conference Id of the call. This is a guid which identifies all call legs belonging to the same call

state:integer

State

peer:connector

Identifies the peer of the call, which may be called or calling party

no:[connector]

More endpoints related to the same call, like diverting, transfering, ...

msg

Name of signaling message related to this update

info:[object]

type
vali
vals

Example:

{
    "mt":"CallInfo",
    "api":"RCC",
    "user":1,
    "call":2,
    "state":6,
    "peer":{"e164":"444","h323":""},
    "msg":"r-disc",
    "info":[
        {"type":"cause","vali":1,"vals":"Unallocated (unassigned) number"}
    ]
}

UserEnd

End the monitoring of a user

Properties

UserCall

Initiate an outgoing call

Properties

user:integer
ftyNoCF:bool: Send the call with a innovaphone proprietary facility to override any configured call diversion
audio:bool: Initiate an audio call instead of a voice call. On ISDN networks this prohibits the use of speech compression, which would affect modem protocols.
rc:integer
e164:string
cn:string
h323:string
srce164:string

Result

call:integer: Handle of the call, which can be used with the other requests to control calls.

UserClear

Clear a call

Properties

call:integer
cause:integer

UserConnect

Connect a call present at the phone

Properties

call:integer

UserRc

Send a remote control code to the phone

Properties

call:integer
rc:integer

UserInfo

Send overlap dialing info

Properties

call:integer
cdpn:string
key:string
dsp:string

UserDTMF

Send DTMF digits

Properties

call:integer
recv:bool
dtmf:string

UserUUI

Send User User Info

Properties

call:integer
recv:bool
uui:string

UserTransfer

Transfer to call legs

Properties

a:integer
b:integer

UserMediaTransfer

Properties

a:integer
b:integer
user:bool
peer:bool

UserPickup

Properties

user:integer
call:integer
cn:string

Properties

call:interger: The handle of the new resulting call

UserRedirect

Properties

call:integer
rc:integer
cn:string
h323:string
e164:string

Result

error:string: Indicating an error if the operation failed

UserReroute

Properties

call:integer
cn:string
h323:string
e164:string

Result

error:string: Indicating an error if the operation failed

UserCtrlCall

Properties

call:integer
info

UserCtComplete

Properties

call:integer
e164:string
h323:string

UserHold

Properties

call:integer
remote:bool: If added with value true, no MOH is played to local endpoint. Otherwise MOH is played to both endpoints (local and remote).

UserRetrieve

Properties

call:integer

UserPark

Result

call:integer: The call handle of the parked call

Properties

call:integer
cn:string
position:integer

Indications

UserInfo

This message is used to send update to users

update:string: Present if not the initial transmition. A value of "del" indicates a deleted user.
guid:string: Hexstring of the users guid
cn:string: common name
dn:string: display name
h323:string: H.323 Id/SIP URI
e164:string: Extension number
node:string: Numbering Node
pbx:string: PBX
pseudo:string: Type of user
regs[regInfo]

CallAdd

{
    "api": "RCC",
    "src": string,
    "mt": "CallAdd",
    "guid": hexstring,
    "cn": string,
    "call": unsigned,
    "state": unsigned,
    "conf-id": hexstring,
    "call-id": hexstring
}

Indicates that a call was added on the PBX

src: The src value from the Initialize
guid: The guid of the user
cn: The cn of the user
state: The call state 0 - init, 1 - setup, 2 - setup-ack, 3 - call-proc, 4 - alert, 5 - conn, 6 - disc-sent, 7 - disc-received, 8 -parked; Add 128 for outgoing, add 256 for hold, add 512 for held, add 1024 for waiting
conf-id: The conference ID
call-id: The call ID

CallDel

{
    "api": "RCC",
    "src": string,
    "mt": "CallDel",
    "call": unsigned,
}

Indicates the call was deleted from the PBX

CallUpdate

{
    "api": "RCC",
    "src": string,
    "mt": "CallUpdate",
    "call": unsigned,
    "msg": string,
    "local": endpoint,
    "remote": endpoint
}

msg: A message indicating the change of state
local: The local peer inside the PBX with number adjusted
The remote endpoint connected to the user object with normalized number

Objects

Common data objects used by the different messages

regInfo

hw:string: The hardware id identifying the registered device

device

hw:string: The hardware id identifying the device
text:string: Text which is display in the user interface whenever the device has to be identified to the user

connector

Common data object used for information to the endpoint of a connection

type: Type of the connector
cn: The Long Name of the object/user
dn: The display name of the endpoint
h323: h323/sip id of the endpoint
e164: Number of the endpoint
norm: Normalized number

mobile

Information about a monitored mobile endpoint

e164: The configured mobile number
h323: The configured SIP/H323 name of mobile endpoint
off: True if mobile endpoint is configured off.

endpoint

{
    "h323": string,
    "e164": string
}

The addressing information identifying an endpoint

h233: SIP-URI/H.323
e164: The phone number